Joomla Theme - Biz Help Desk 02 Powered By Joomla 453208
by bizgenz @ CreativeMarket
File Types: PHP,HTML,All Files; File Size: 60.97 MB.
Help Desk helps you implement your online customer services in minutes, and saves your money and time.
1. JOOMLA 3.5
2. LIVE CHAT
Live Support Chat. PHP & MySQL based. For any website. No monthly fees.
Works with any website ¨C static, PHP, WordPress, Joomla, Drupal, OpenCart (any website with PHP & MySQL back-end)!
- Easy installation
- Compatible even with IE8!
- Works with any PHP 5 & MySQL website
- Contact form fallback
- Mobile support (responsive guest widget)
- Multiple operators and guests chatting
- Clean and modern look
- High quality set of avatar images
- Chat box with high quality emoticons set
- Initial ?welcome" message after guest logs in
- Operator knows which page the guest is currently visiting!
- Message views auto-updating their relative delivery time
- Sound notifications (10 predefined sounds to choose from)
- Conversations history with filtering
- Widget colors and texts/language customization
- Unlimited usage ¡ª no monthly fees
3. HELP DESK
Each support request is raised as a ticket by your customer, they don't have to be logged in to your website to do this - the email address they supply will be issued with a password which they can then use to track the progress of their ticket.
Tickets can be automatically directed to handlers based on department, product or category.
Customize your support
All areas of the support process are entirely customizable to ensure you can have the best fit - from products and departments to the status of a ticket and it's priority, you decide.
The initial support request from a user can be submitted via email and will generate a ticket to ensure it is tracked and replied to.
Settings you choose will provide users and handlers with email notifications each time a ticket is created or an action is taken. The email templates are WYSIWYG editable so can be changed easily to stay up to date with your business.
Users and handlers can either reply to tickets via email or by logging in to your website.
Ticket handler list view
Tickets can be listed in the way you prefer, based on the fields you have set within it. Fields can be turned or or off to be included in search functions, enabling ticket handlers to perform searches on any relevant information field within a ticket.
Process forwarding, private administrator comments
Assign your ticket handlers with which product, department and category tickets they can deal with. This will determine how the system distributes tickets to handlers. Tickets can be forwarded to other departments, handlers or users as required.
Other features include full audit trail available for every ticket raised and private comments can be added to a ticket by a handler which the user will not see.
- Customizable throughout including multiple view options
- Multiple categories available
- Category listing module
- FAQs editable on the frontend and backend of your website
- Search FAQs including Joomla! search integration
- Featured FAQs view
- FAQ tags - group together similar FAQs
- Testimonials can be written directly on your website
- Full moderation and captcha
- Both general and product specific sections
- Module to list testimonials
- Moderate testimonials in the dedicated section or anywhere they are seen on your website.
- Library of articles grouped by product and nested categories.
- Rate and comment on articles, search or browse by rating or comment
- Attach files to articles
- Easy print article button available
- Customizable view modes
- A glossary of terms used on your website.
- Tooltips highlights glossary terms throughout your website
- Can be displayed on one page or grouped by letter
- Joomla! content plugin to display anywhere on site
- Content plugin is not required to display in Freestyle components
- List of announcements displayed
- Optional display of user comments
- Includes a module to display the most recent announcements
- Kunena Forum
- Community Builder
- Live Chat
WE HAVE SOME TEMPLATE CLUBS YOU MUST SEE
- Advertising Club: http://cloudgenz.com/ad-club/
- Business Club: http://cloudgenz.com/biz-club/
- Agency Club: http://cloudgenz.com/agency-club/
- WordPress Club: http://cloudgenz.com/wp-club/
- Joomla Club: http://cloudgenz.com/j-club/
- E-Commerce Club: http://cloudgenz.com/ecom-club/
Buy Now $39
Biz Help Desk 02 Powered By Joomla
Keywords: helpdesk, customer, customer support, support, help, chat, forum, news, blog, community.
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